Last updated: June 5, 2024

At Liquivida, LLC (“Liquivida,” or “we,” “our,” or “us”), we are committed to respecting your privacy. This privacy policy is designed to help you understand how we collect, use, and share information that we collect through the Liquivida websites, mobile applications, and other services we operate. Because we're an internet company, some of the concepts below are a little technical and can be confusing, but we've tried our best to explain things simply and transparently. If you have any questions about our privacy policy, please let us know.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using our Site, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our Site after we make changes is deemed to be acceptance of those changes. Please ensure you check this Privacy Policy periodically for updates.

Many of our locations are owned and operated by franchisees, who are independent businessmen and women. This Privacy Policy does not apply to our franchisees or to websites or mobile apps that they operate. Please reference our franchisees’ privacy notices for information on how they collect and use customer information.

What information we collect

You may be asked to provide personal information anytime you interact with us or one of our affiliates, such as when you use one of our websites or mobile applications (the “Site”) or visit our wellness centers. The types of information we collect depends on how you use our services.

Generally, you are under no obligation to provide your personal information. However, in certain cases, we may be unable to provide you with our services unless you provide your personal information.

We collect information in a few different ways:

1. When you give it to us or give us permission to obtain it

When you sign up or register with us to use our services (“Services”) and/or purchase products (“Products”) we offer, you voluntarily share certain information including your name, e-mail address, mobile telephone numbers, date of birth, your gender, photos of you, payment card information, and any other information you give us. When you transact with us, we collect information related to the transaction, such as your billing address, shipping address, driver’s license number, your medical history, records and copies of your correspondence (if you contact us), biometrics (including fingerprints), and health information, and other transactional data (“Personal Data”). You may also have the option to share other information about yourself such as your reviews or testimonials you may provide to be published or displayed (hereinafter, “posted”) on public areas of the Site or transmitted to other users of the Site or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

2. When a third-party gives it to us

We may collect your information when a third-party provides your information to us for you to use our Services. For example, your authorized representative of one of the Providers may provide us with your information to support your order.

3. We collect technical information when you use our Services

When you use a website, mobile application or other internet service, certain internet and electronic network activity information gets created and logged automatically (“Automatic Data Collection Technologies”). This is also true when you use our Site. Here are some of the types of information we collect:

• Internet or other electronic network activity information, such as information about your interactions with our Services. This includes information about the content you view, the time you spend viewing the content, clickstream data, and the features you access on the Services and/or Products that we collect using cookies, pixels, and other technologies;

• Identifiers, such as your Internet Protocol (IP) address, device identifiers (including the manufacturer and model), and Media Access Control (MAC) address;

• Geolocation data, such as where you are located when you use our Services; and

• Standard server log data, such as your application version number, computer type (Windows or Macintosh), screen resolution, operating system, browser type and version, referring/exit pages, error information, and the date and time of your visit.

We may also aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this policy.

How we use your information

We collect and use your information so that we can operate effectively and provide you with the best experience when you use our Site. We also use the information we collect for the following purposes:

• Fulfillment of purchases, such as completing your transactions and orders for products and services ordered by you; supplying Services and Products; and communicating with you about and keeping proper records of those transactions;

• Customer support, such as notifying you of any changes to our Services; responding to your inquiries via email, phone, or writing; investigating and addressing concerns raised by you; and monitoring and improving our customer support responses;

• Improving our services, such as conducting data analysis and audits; developing new products and services; enhancing our websites and mobile apps to improve our Services; estimating our audience size for identifying usage trends, usage and visiting patterns; conducting customer satisfaction, market research, and quality assurance surveys; determining the effectiveness of our promotions; meeting contractual obligations; verifying your location to ensure we can provide you with our Services; storing information about your preferences, allowing us to customize our Site according to your individual interests; and recognizing you when you return to our Site.

• Marketing and promotions, such as sending you emails and messages about news and new promotions, features, products and services, and content; providing you with relevant advertising of our services; administering your participation in contests, sweepstakes and promotions; and

• Legal proceedings and requirements, such as investigating or addressing claims or disputes relating to your use of our services, including billing and collection; or as otherwise allowed by applicable law; or as requested by regulators, government entities, and official inquiries.

How and when we share your information

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. We may share the information we collect with:

1. Our wholly owned subsidiaries and affiliates

We share information within the Liquivida family of companies that help us provide our services or conduct data processing on our behalf. If we were to engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this policy, we would share your information with a party involved in such a process (for example, a potential purchaser).

2. Our Franchisees

We share information within the Liquivida franchisees to help them provide services to you.

3. Third-party companies, service providers or business partners

We rely on third parties to perform a few contractual services on our behalf. To do so, we may need to share your information with them. For example, we may rely on service providers to enable functionality on our Services, to provide you with relevant content (including advertisements), to process your payments, to provide clinical telehealth services, provide IT and infrastructure support services, and ordering, marketing, and payment processing services, and for other business purposes. For example, Liquivida contracts with healthcare providers and their affiliated medical groups that are an independent medical group with a network of United States based health care providers.

4. Law enforcement agencies or government agencies

We may disclose information if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Liquivida; to enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes; or to detect, prevent, or otherwise address fraud, credit risk reduction, security or technical issues.

5. Your consent

We may share your information other than as described in this policy if we notify you, and you agree.

6. Other services

We may share your information with third parties to enable you to sign up for or log in to our Site, or when you decide to link your Liquivida account to those services. We may also disclose your Personal Data when we make use of email in order to respond to your queries about treatments, products or services. It is important to acknowledge that email guarantees neither confidentiality, integrity nor availability of information and that under certain circumstances can be intercepted by malicious actors.

Where we store your information

We process and store personal information inside the United States.

How we secure your information

Although we take steps to safeguard personal information, no practices are 100% secure, and we do not guarantee the security of your information.

How we use cookies

We, along with our partners, use various technologies to collect and store information when you visit one of our services, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services from our partners, such as advertising services.

The technologies we use for this automatic data collection may include:

• Cookies. A cookie is a small file placed on the hard drive of your computer or mobile device. We use cookies to store information, such as your login credentials and website preferences, so that we can remember certain choices you’ve made Cookies can also be used to recognize your device so that you do not have to provide the same information more than once.

• Web beacons. Pages of our services or our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

• Mobile device identifiers and SDKs. A mobile SDK is the mobile app version of a web beacon. The SDK is a bit of computer code that app developers can include in their apps to enable ads to be shown, data to be collected, and related services or analytics to be performed.
• Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Website. Google Analytics uses “cookies,” which are text files placed on your computer, to help the Website analyze how users use the site. You can find out more about how Google uses data when you visit our Website by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
• Third Party Cookies. Some content or applications on our Website are served by third parties, including advertisers, ad networks and servers, content providers, application providers, and social media sites. With your consent, these third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you access our Website. The information they collect may be associated with your Personal Data or they may collect information, including Personal data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising and other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about advertisement or other targeted content, you should contact the responsible provider directly.

• Other technologies. There are other local storage and Internet technologies, such as local shared objects (also referred to as “Flash cookies”) and HTML5 local storage, that operate similarly to the technologies discussed above.

You may be able to refuse or disable cookies by adjusting your web browser settings. Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). Please note that you may need to take additional steps to refuse or disable local shared objects and similar technologies. For example, local shared objects can be controlled through the instructions on Adobe’s Setting Manager page. If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you, and any differences in service are related to the data. Deleting cookies may, in some cases, cancel the opt-out selection in your browser.

Some of our third-party partners are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. To learn more, please click here or here. For additional information on how Google processes your information and what choices you may have, visit their site here. Due to differences between websites and mobile apps, you may need to take additional steps to opt-out of interest-based advertising for mobile applications. Please check your device settings and mobile app permissions for additional information on how to opt-out. You also may stop further data collection from a mobile application by removing it from your mobile device. If you're interested in learning more about cookies, click here. You can update your cookie preferences for our website any time.

Do not track signals and similar mechanisms. Our website is not configured to read or respond to “do not track” settings or signals in your browser headings.

Your choices

We believe you should be in control of your Personal Data. We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Data for our advertising to you, and other targeted advertising.

You can make the following choices:

• Communications: You can choose whether we may contact you (such as through email, in-product notifications, push notifications, or text messages) for promotional purposes, or certain transactional messages, such as appointment or prescription notifications. Except as required to provide you the Services you requested; you can also ask that we stop sending SMS/text messages by replying “STOP.” You can also click “unsubscribe” at the bottom of promotional email communications.
• Access: You can access and download your Personal Data processed by Liquivida.
• Correction: You can correct certain account information, such as email address or phone number associated with your account. You can also make these changes in your account settings.
• Deletion: You can delete your Liquivida account at any time. Please keep in mind we are required to retain certain limited information for legal and regulatory purposes, such as information that is part of your medical record.

via one of the following methods:

• Call us toll-free at (844)-LIV-2100

• Email us at privacy@liquivida.com

• Write to us at Liquivida, Attn: Privacy Department, 3708 N. Ocean Blvd, Fort Lauderdale, FL 33308

You may also review and change your personal information by logging into the Site and visiting your account profile screen.

You can review and change your Personal Data by logging into our Site and visiting your account profile section of our Site.

We have also created mechanisms to provide you with control over your Personal Data:

• Tracking Technologies and Advertising. You can set your browser or operating to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly
• Promotional Offers from Liquivida. If you do not wish to have your email address used by Liquivida to promote our own products and services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any email or other marketing communications you receive from us or logging onto your account profile page. This optout does not apply to information provided to Liquivida as a result of a product purchase, or your use of our services.
• Targeted Advertising. We belong to ad networks that may use your browsing activity across participating websites to show you interest-based advertisements on those websites. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org ). Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.

Just to clarify - we do not sell your personal information to any third party in exchange for monetary consideration. However, like most companies, we do share information that could be considered a "sale," as defined by certain state privacy laws. This includes sharing identifiers, commercial information and internet or other electronic network activity with advertising networks and website analytics companies. You can always opt out of this practice by updating your cookie preferences.

To complete your request regarding your privacy choices, you may be asked to provide additional information to verify your identity, such as specific identification information associated with your account. We will compare the information you provide to any information we may have in our possession in order to verify your request. The information you provide must match the information we have in our possession. This measure is in place to help ensure that your personal information is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used for verification purposes only.

Your rights with respect to health information

You have certain rights with respect to your health information, in accordance with applicable state and federal medical privacy laws. All rights and authorized uses of your health information may be found in Liquivida’s Notice Regarding Information in Your Medical Record.

Children's data

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or through the Website. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Website or on or through any of their features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information about a child under 18, please call us at (844)-LIV-2100.

Data Security

Information transmitted over the Internet is not completely secure, but we do our best to protect your Personal Data. You can help protect your Personal Data and other information by keeping your password to our Site confidential.

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. We use encryption technology for information sent and received by us.

The safety and security of your information also depends on you. When you have chosen a password for the use of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Site. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or in your operating system.

How we make changes to this policy

We may change this policy from time to time, and if we do, we’ll post any changes on this page. If you continue to use Liquivida after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and reviewing this Privacy Policy to check for any changes.

Contact us

Questions, comments, and complaints about Liquivida’s data practices can be sent to us at the contact information below or through the “Contact” page on our Site.

Liquivida

3708 N. Ocean Blvd

Fort Lauderdale, FL 33308

Telephone: (844)-LIV-2100

To read our HIPAA Privacy Policy Statement, click here.